Customised IT Solutions for small to medium Enterprises

When running a business from an office or a home office you might require help with your e-mail configurations, networking, internet access, file transfers, data recovery, PC upgrades, virus removal, maintenance or competed advice on purchasing new hardware.

Our range of services includes, but it is not limited to, general troubleshooting on all your IT equipment, LAN / WAN support, CCTV, software & hardware upgrades, IT peripherals, Microsoft Client and Server software for all small to medium Enterprises.

The need for IT equipment in your business is a given. Most of us in business are frustrated with runaway costs and the maintenance of your IT equipment can most certainly become one of those.

Zen Dynamics now offers two products that can greatly reduce your IT spend, as well as put a ?CAP? on these expenses .
 
Software Service Level Agreement (SSLA)

All Microsoft and various other software problems are attended to at no extra cost other than the monthly Maintenance fee.
(Instant remote assistance included*)

Benefits:

  • Fixed monthly IT Expenditure for all software problems
  • Priority telephone support
  • No Charge on Labour or Travelling
  • Includes all Software technical faults
  • Periodical Software maintenance (OS & virus updates etc**)
  • Priority response to all calls for contract clients.
  • Minimal downtime for equipment taken away for repair.
  • Does not include new software installation or onsite training but these are charged at standard labour fee discounted by 50%
  • Includes non disclosure for all your company data.
   Hardware Service Level Agreement (HSLA)

Cover all of your Desktop Computers & Servers under this product. When a part fails on your equipment we cover the cost of the part as well as the labour to install or repair . (Only available in conjunction with SSLA)

Benefits:

  • Fixed monthly IT Expenditure for all hardware repairs.
  • Works like an extended warranty on Computers & Servers.
  • Minimal downtime for equipment taken away for repair
  • Zen Dynamics is accountable for all hardware repairs
  • Avoid the surprise costs of hardware failure.

When a computer breaks down, the part that you need to replace may no longer be available, a seemingly low cost repair can suddenly dictate the replacement of your computer !
Cover this risk with HSLA

*   (ADSL connection & specific hardware required, call us for further
      information)
** (Licensed software required)

With these agreement in place you are free to run your business without worrying about unexpected costs.

 

  

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